How we handle
your information.

This policy explains what information Palaeli Studio collects through palaelistudio.com, how we use it and the choices you have.

Who we are

Palaeli Studio LLC, doing business as Palaeli Studio (“Palaeli Studio,” “we” or “us”), is a creative and digital operations studio based in Reading, Pennsylvania. You can reach us at info@palaelistudio.com or 484-334-3642.

Information you give us

• Contact form: your name, email, phone, business, website, the service you need, the problem you want to solve, your budget range, who makes the decision, when you want to start, how you found us and your language preference.
• Support form: your name, email, business, your agreement with us, the page or platform involved, what is happening, how it affects your business, when you need it, your language preference and any files you attach.
• Website help form: your name, email, website, what is happening and your language preference.
• Podcast forms: your name, email, phone, business, role, city, website, Instagram and the story you would like to share. If you recommend a guest, we also receive the details you give us about that person.
• Email updates: your email address, and your name if you give it, when you sign up for our updates.
• Direct contact: what you share when you call, email, message us on WhatsApp or book a time on our calendar.

Information collected automatically

When you visit the site, we and our service providers may collect your IP address, browser and device type, the pages you view, the site that sent you here and the approximate location based on your IP address. We use Google Analytics and Ahrefs Web Analytics to understand how the site is used, and security tools that keep logs to protect it from attacks. Some of these tools use cookies or similar technologies.

How we use your information

• To reply to you and prepare for our conversation.
• To provide, manage and support our services.
• To organize requests. We use your form answers to sort requests by fit and urgency so we can respond to the right ones first. This helps our team plan its work. It does not affect any legal right you have.
• To keep the website secure and improve it.
• To send the email updates you signed up for. Every message includes an unsubscribe link, and you can stop them at any time.

We use your phone number to respond to your request. We do not send marketing text messages.

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the site and our work, such as Hostinger (website hosting and our email updates service), Google (analytics, calendar and business email), Ahrefs (website analytics) and WhatsApp, if you choose to message us there. Requests are also stored in our own customer management system. We may share information when the law requires it or to protect our rights and safety.

How long we keep it

We keep your information for as long as we need it for the purposes above, and as required for our business, tax and legal records. If your request does not lead to working together, we generally delete it about 90 days after our last contact. If you subscribe to email updates, we keep your email address until you unsubscribe.

Your choices

• You can ask us to show, correct or delete the personal information we hold about you by writing to info@palaelistudio.com.
• You can block or delete cookies in your browser settings. Parts of the site may work differently if you do.
• You can opt out of Google Analytics with Google’s browser add-on.

Security

We use reasonable measures to protect your information, including encrypted connections and security monitoring. No website or online service can be completely secure.

Children

This site is for businesses and adults. It is not directed to children under 13, and we do not knowingly collect their information.

Links to other sites

Our site links to other websites, including our clients’ sites and social media platforms. Their own privacy policies apply when you visit them.

Changes to this policy

We may update this policy from time to time. We will post the new version here and change the effective date above.

Contact us

Questions about this policy? Write to info@palaelistudio.com or call 484-334-3642.