Helping a language-services company turn ideas into digital products, keep two brands connected and support the work that happens every day.
A Pennsylvania-based language-services company supporting communication in healthcare, education, legal, business and community settings.
Visit Our Konnection
A dedicated bilingual website introduces on-demand telephone interpretation, explains who it helps and gives visitors clear paths to request assistance.
Visit PACEOur Konnection needed a partner who could support more than a website or a marketing calendar. Its work spans professional language services, a growing phone-interpretation brand, digital products and day-to-day communication.
Each new initiative brought its own needs: a public website, a presentation, a campaign, a software workflow or a technical question. The challenge was to keep those efforts aligned while giving the team practical help as priorities changed.
The relationship needed to connect creative work, technology and everyday execution.
We work directly with Our Konnection’s leadership, helping shape the next step and staying involved through design, development, communication and ongoing support.
Connect each request to its audience, business goal and place in the broader service experience.
Develop websites, creative assets and custom tools that give an initiative a practical foundation.
Create clear messages and a consistent visual presence for Our Konnection and PACE.
Help with content, technical changes and new requests as the team puts its plans into everyday use.
The PACE initiative also includes a custom software platform for phone-interpretation operations. We have been developing the foundation for customer access, service administration and connected telephone workflows.
Platform implementation, testing and integration refinements are ongoing. The public PACE website and the software platform are separate parts of the project.
Customer registration and account management, payment and service-plan workflows, and the tools needed to support the customer journey.
Administrative dashboards and customer-service tools designed around the people managing the service.
PBX integration capabilities, with defined interfaces for account and caller authorization, call routing and usage records, coordinated with the telecommunications side of the project.
Implementation and testing continue as the customer, administrative and telephone workflows are brought together.
Our Konnection and PACE share a commitment to language access. Each brand needs a clear position and communication suited to its service.
Expertise, credibility and trust for organizations that need interpretation and translation support.
A clear, approachable introduction to a technology-enabled service that helps people connect across languages.
Flyers, brochures, presentations, promotional materials, educational graphics, event assets and business communication. Each piece is shaped around the audience and the action it needs to support.
Content planning, creative production, publishing and performance analysis support an ongoing presence for both brands.
Topics focus on language access, education and professional expertise, connecting with healthcare organizations, schools, legal professionals, businesses and the wider community.
Some requests are planned initiatives. Others arrive as a presentation that needs updating, a flyer for an upcoming event, a website change, a technical issue or a new idea that needs a starting point.
Our role is to help the team move those requests forward while keeping the brands, tools and communication connected. The partnership extends from larger launches to the work between them.
A bilingual digital presence that introduces the phone-interpretation service and helps visitors understand their next step.
A platform in implementation and testing, connecting customer workflows, administration and telephone integration.
Creative and technical capacity for Our Konnection and PACE, from planned communication to everyday operational requests.
For Our Konnection and PACE, Palaeli brings websites, creative work, software development and ongoing support into one working relationship.
That is what it means to become an extension of the team: helping a business build what comes next and supporting it as the work continues.
Bilingual website development · Custom platform development · Customer and administrative workflows · PBX integration planning and development · Brand communication · Marketing collateral · Social media planning, production and publishing · Performance analysis · Website updates · Ongoing creative and technical support
Bring us the idea, the growing brand or the everyday challenge. We’ll help define the next step and support the work after launch.
Let’s talk about your business